Superior software with a personal touch. Mainstream software's quality support is unmatched by the competition. Because every business has unique needs, Mainstream Software gives you choices. We offer different service level agreements including Basic or Premium. Mainstream Software is happy to assist you in determining the plan that meets your business requirements. We will work with you every step of the way.
Regardless of the level you choose, you are sure to receive friendly, knowledgeable, and responsive support.
Basic Support Plan
Included with the purchase of NIMS. The basic plan is unlimited support with a service level agreement, SLA, as defined below:
Included with the purchase of NIMS. The basic plan is unlimited support with a service level agreement, SLA, as defined below:
- E-mail support inquiries only
- Mainstream response same business day for all inquiries received within normal business hours (8 am - 5 pm EST)
- Otherwise next business day response
- Work to resolution
Premium Support Plan
Available for purchase in blocks of time relevant to your business needs. The premium support plan includes the following SLA:
Premium Support:
330-963-0103
support@msinims.com
Visit our online support log in
If these options do not meet your needs, contact us to discuss your unique requirements.
Available for purchase in blocks of time relevant to your business needs. The premium support plan includes the following SLA:
- Support during Mainstream Normal Business hours 8am-5pm (EST)
- E-mail, online support, AND Phone inquiries
- 2 Hour response from a Mainstream Engineer
- Work to resolution
- Unused hours rollover indefinitely
| 5 hour block | $70/hour | $350 | |
| 10 hour block | $65/hour | $650 | |
| 20 hour block | $60/hour | $1200 |
Premium Support:
330-963-0103
support@msinims.com
Visit our online support log in
If these options do not meet your needs, contact us to discuss your unique requirements.
